Our program is a competency based one, so the first step is having your child assessed by one of our team. You can contact us to arrange a free grading with one of our friendly coaches before or after classes start each day - it only takes a few minutes.

Once your child has been graded, our admin team will email you instructions detailing how to book through our online parent portal.

Details regarding costs and lesson times at each pool can be found under the locations tab at the top of this page.

We swim all year round, however our lessons are split into blocks which are inline with the school terms! For more detailed information please visit the location tab at the top of this page for detailed timetables, term and holiday swimming dates.

Absolutely! We offer holiday ‘Stroke and Skill’ Intensives which are great way to accelerate your child’s progress, boost their swimming skills, and keep them active over the holiday break. Information is usually sent out via email, and bookings can be made via your portal.

We also offer one-off dive clinics and free lessons throughout the year to help keep your kids engaged and focused around school swimming carnival time.

We understand that life happens, which is why our lessons are run on a term by term basis (usually in blocks of 10 weeks). If you would like to join in after the start of term we can easily pro rata your invoice for you. We have optional holiday intensive lessons over the holidays too!

If you would like to join our adult squad you can purchase a casual or monthly pass by emailing swim@theswimacademy.com.au.

Learn to swim lessons are $21 each, and squad sessions are $21 each.

We also offer a discount for your child’s second lesson per week. Please refer to our individual location pages for more details.

We want to give everyone the opportunity to learn to swim and we understand having a large family can be costly, so we provide additional discounts when more than two children enrol – we offer a 50% third and subsequent child discount.

You can change day, location and class times via the online parent portal.

Please log into your web portal here - https://parent.firstclasssoftware.io/TheSwimAcademy Please note that you CANNOT yet change a class via your app. 

To change your class, please follow the instructions below.

1. Click "My Bookings" 

2. Find the class which you need to change. 

3. Scroll across to the right-hand side of the screen where you will see a green "Move” button.

4. Click “Move”

5. The system will bring up every other available session at your swimmer's new level.

6. Scroll to find a new class.

7. Click “Select” on your new lesson time.

8. Your booking will now be changed, and you will receive email confirmation.

Please select ‘Password reset’ on the login page.

You’re welcome to email us at swim@theswimacademy.com.au requesting a “password reset” and we will text you reset link to your portal.

If you’re new, you won’t be able to access the portal straight away. We’ll need to organise a grading for your swimmers first.

All bookings are non-refundable. We try and be as flexible as possible by offering term by term bookings (as opposed to lock-in year round contracts) and allow people to change their days/times as needed to accommodate changes in schedule.

If you can’t make a class – for whatever reason – you are welcome to notify an absence via your portal and book a make-up if one is available. There is no need to notify us by phone or email.

Please note that all makeups must be taken by the end of the term or date range. If you are absent you can ONLY book makeups through the portal. To be effective you must notify us of your absence at least 1 hour before the class starts as this allows others to book into the spot for makeup purposes.

How to mark an absence through the portal:

1. Log into your portal

2. Check you have the correct swimmer at the top of the page (click view children and select the correct swimmer)

3. Click ‘Attendance’ from the left-hand menu

4. Select the date you are going to be absent from the ‘Absence’

5. If you mark an absence by accident, you can remove the absence by clicking ‘Absence’

How to mark an absence through the APP:

1. Log into your APP

2. Check you have the correct swimmer (swipe to select the correct swimmer)

3. Click ‘Attendance Icon’  at the bottom of the screen

4. Swipe to find ‘Make-up Lessons

5. Select the class you need to mark the absence for

6. Scroll to find the correct date and click ‘Absence’

7. Click the ‘green tick’

8. Click ‘Yes’

In an effort to be sensitive to the pressures of busy family life we offer 3 makeups per swimmer per term.

Absences must be notified at least one hour before the class. If you fail to notify for any reason a make-up will not thereafter be avail for that absence.

If your swimmer is unable to attend a booked make-up class, regrettably, we are unable to reinstate this lesson and the make-up token will expire.

All make-ups must be taken in the same term as the missed lesson.

Make-ups are subject to availability and if you cannot book a make-up because all suitable classes are otherwise full the make-up will be forfeited.

Any unbooked make-ups at the end of the term are forfeited and are not refunded.

Please note that we do not permit accrued make-ups to be carried from one term to the next. It's our policy and we apply it without exception.

Our program is a competency based one, and our coaches are constantly assessing your swimmer against our progression milestones. Once your child is ready to progress you will receive an email from us with a certificate and further instructions - no need to wait until the end of term.

We also send out electronic progression reports each term for all our learn to swim, stroke development and squad swimmers - so you can always track your child’s progress through our program.

The safety of your children and our staff is paramount but as a general rule we do not cancel lessons or training simply because it is raining. If the rain is accompanied by strong or severe winds or lightning is present then lessons/training will not proceed – we will always make a timely call and attempt to contact you by email.

If the weather hits in the course of lessons/training we will manage it as necessary – but always conservatively. If lightning is present then swimmers will be immediately removed from the pool - they will not be allowed back in the pool until 30 minutes after the lightning has ceased. Please note that if your kids are removed from the pool they will be looked after and supervised by our staff until you collect them - they would never be left alone under any circumstances.

In any event the call is always yours. If at any time you feel uncomfortable with the weather feel free to make your own call.

If we call it off we will note the roll accordingly and you will be able to book a make up where there are available classes.

If you decide not to come you will need to go in and notify the absence prior to the non attendance and book a makeup.

Please note that there are no refunds in the event of a wet weather washout.

All our pools in Brisbane are outdoors and heated all year round – some to over 30 degrees!

Ormiston College has heated both indoor and outdoor pools.

The Swim Academy is also an affiliated Swimming Queensland club. We use TeamApp to keep all our families up to date with upcoming meets and events.

We also host fortnightly “Academy Nights” during Term 1 and 4 at the Stuartholme pool to give swimmers an opportunity to show off their speed and skills, in a relaxed and fun environment.

We also have a Swimming Queensland affiliated club for those wanting to compete at external meets.

Some of our locations also have active swimming clubs:

• Ashgrove Aces

• Ithaca Sharx

We have a swimming club which is registered with Swimming Qld. It is called The Swim Academy – Brisbane and we currently have a large number of swimmers who have joined the club to swim at external competitions. If this is of any interest, please contact Head Coach Peter Rosengren.

We are often on the pool deck coaching and have a no phones policy. If you haven’t heard back from us within 24 hours, please send an email, or fill out an enquiry form here.

Private Lessons are available outside of our normal Learn to Swim Program at each of our locations.

Lessons cost $55.00 per 30 minute class per student.

Missed Private Lessons are be taken in a group class.

We are happy to help find a suitable group class.