All bookings are non-refundable. We try and be as flexible as possible by offering term by term bookings (as opposed to lock-in year round contracts) and allow people to change their days/times as needed to accommodate changes in schedule.

In an effort to be sensitive to the pressures of busy family life we offer 3 makeups per swimmer per term.

Absences must be notified at least one hour before the class. If you fail to notify for any reason a make-up will not thereafter be avail for that absence.

If your swimmer is unable to attend a booked make-up class, regrettably, we are unable to reinstate this lesson and the make-up token will expire.

All make-ups must be taken in the same term as the missed lesson.

Make-ups are subject to availability and if you cannot book a make-up because all suitable classes are otherwise full the make-up will be forfeited.

Any unbooked make-ups at the end of the term are forfeited and are not refunded.

Please note that we do not permit accrued make-ups to be carried from one term to the next. It's our policy and we apply it without exception.

The safety of your children and our staff is paramount but as a general rule we do not cancel lessons or training simply because it is raining. If the rain is accompanied by strong or severe winds or lightning is present then lessons/training will not proceed – we will always make a timely call and attempt to contact you by email.

If the weather hits in the course of lessons/training we will manage it as necessary – but always conservatively. If lightning is present then swimmers will be immediately removed from the pool - they will not be allowed back in the pool until 30 minutes after the lightning has ceased. Please note that if your kids are removed from the pool they will be looked after and supervised by our staff until you collect them - they would never be left alone under any circumstances.

In any event the call is always yours. If at any time you feel uncomfortable with the weather feel free to make your own call.

If we call it off we will note the roll accordingly and you will be able to book a make up where there are available classes.

If you decide not to come you will need to go in and notify the absence prior to the non attendance and book a makeup.

Please note that there are no refunds in the event of a wet weather washout.

Missed Private Lessons are be taken in a group class.

We are happy to help find a suitable group class.